Privacy policy

PRIVACY POLICY (CANADA — PIPEDA)
ARTIKA FOR LIVING INC.
Last updated: January 22, 2026

1. Who we are

This Privacy Policy describes how ARTIKA FOR LIVING INC. (“Artika”, “we”, “us”) collects, uses, discloses, and protects personal information when you visit or make a purchase from www.artika.ca or www.artika.com (the “Site”), or otherwise interact with us.

Privacy contact:
Email: Privacy@artika.com
Phone: 1-866-661-9606
Mail: 800 Hymus Blvd, 3rd floor, Saint-Laurent, Quebec, Canada H4S 0B5

2. Scope and our commitment

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy laws. We follow fair information principles such as accountability, identifying purposes, consent, limiting collection, safeguards, openness, and individual access.

3. Personal information we collect

Depending on how you use our Site and services, we may collect:

  • Identifiers & contact details: name, email address, shipping/billing address

  • Phone number: collected/used only when needed to contact you about an order, delivery, return, or support issue (or if you choose to provide it)

  • Order and transaction information: products purchased, order history, returns/exchanges, shipping and delivery details

  • Customer support information: messages you send us (email, chat, forms), and details you choose to provide

  • Device and usage information: IP address, browser type, device identifiers, pages viewed, and interactions with our Site

  • Marketing preferences: subscription status and communication preferences

Payment information: We do not store your full credit card number. Payments are processed through Shopify and its payment processing partners.

4. How we collect personal information

We collect personal information:

  • Directly from you (checkout, account creation, forms, support requests)

  • Automatically (cookies, pixels, and similar technologies)

  • From service providers supporting ecommerce operations (e.g., Shopify, payment processors, shipping/fulfillment partners, analytics tools, marketing tools)

5. Why we collect and use personal information

We use personal information to:

  • Fulfill orders (process purchases, shipping, returns, customer service)

  • Communicate with you about orders, deliveries, support requests, and important notices

  • Provide and improve the Site (analytics, performance, troubleshooting, quality improvement)

  • Prevent fraud and secure transactions

  • Marketing and promotions (only in line with your choices and applicable law)

We limit collection to what is necessary for identified purposes.

6. Consent and marketing choices

We obtain consent as required by law. You can opt out of marketing at any time by:

  • clicking “unsubscribe” in a marketing email, and/or

  • contacting us at Privacy@artika.com.

7. Cookies, pixels, and interest-based advertising

We use cookies and similar technologies for site functionality, analytics, and personalization. We also use advertising/personalization pixels and tags, including:

  • Google

  • Meta (Facebook/Instagram)

  • TikTok

  • Reddit

  • Microsoft/Bing

  • Pinterest

These tools may collect information about your device and activity on our Site (for example: IP address, device identifiers, browser type, pages viewed, and interactions) to help measure performance and personalize ads/content.

Cookie types we may use

  • Essential cookies (session): required for core website functions (e.g., checkout, security, fraud prevention)

  • Preference/functionality cookies: remember settings like language or region

  • Analytics/performance cookies: understand traffic and how the Site is used

  • Advertising/targeting cookies: support interest-based advertising and measurement (where enabled)

Your cookie choices + cookie details (Pandectes)

We use Pandectes to provide cookie consent and preference controls. You can manage optional cookies and similar technologies here:

For details about the cookies and similar technologies used on our Site:

You can also adjust cookie settings through your browser controls (note that blocking some cookies may impact Site functionality).

8. SMS/text messaging (marketing and cart reminders)

If you opt in to receive SMS/text messages from us, we may send messages such as promotions, product updates, and cart reminders, as permitted by law and based on your selections. Message frequency may vary. Standard message and data rates may apply.

Cart reminders: Our Site may use cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS (where you have opted in).

Opt out: You can opt out of marketing SMS at any time by following the instructions in the message (for example, replying STOP where supported) or by contacting Privacy@artika.com.

We do not share your SMS opt-in with third parties for their own marketing. We may share limited information with service providers that help deliver messages (such as messaging platforms and carriers) solely to provide the messaging service.

9. Sharing and disclosure

We may disclose personal information to:

  • Shopify (our ecommerce platform) and related service providers needed to operate the store

  • Klaviyo (email/SMS marketing, customer messaging, and preference management)

  • Payment processors (to process transactions)

  • Shipping/fulfillment providers (to deliver orders)

  • Analytics and advertising partners (to measure performance and personalize advertising, where enabled)

  • Legal and security purposes (to comply with law, enforce agreements, prevent fraud, or protect rights and safety)

  • Business transactions (merger, acquisition, financing, or sale of assets, with appropriate protections)

We do not share your personal information with third parties for their own direct marketing purposes without your consent.

10. Cross-border transfers

Your personal information may be stored or processed outside Canada (for example, in the United States) by us or our service providers. We use safeguards designed to protect your information when it is processed by service providers.

11. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect it against unauthorized access, disclosure, alteration, or loss.

12. Retention

We retain personal information only as long as necessary for the purposes described above and for legal/operational requirements (for example, tax and accounting rules), then securely delete, anonymize, or de-identify it.

13. Access and correction

You may request access to your personal information and ask us to correct inaccuracies, subject to legal exceptions.
To make a request, contact us at Privacy@artika.com, call 1-866-661-9606, or write to us at the address above.

14. Privacy breaches / confidentiality incidents

If a breach of security safeguards involving personal information under our control creates a real risk of significant harm (or otherwise requires notification under applicable law), we will notify affected individuals and report to regulators as required.

15. Children

Our Site is not intended for children, and we do not knowingly collect personal information from children.

16. Links to other websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

17. Complaints

If you have concerns about our handling of personal information, please contact us first at Privacy@artika.com. You may also contact the appropriate regulator, including the Office of the Privacy Commissioner of Canada (OPC) or the Commission d’accès à l’information du Québec (CAI).

18. Changes to this policy

We may update this policy from time to time. The updated version will be posted on our Site with a revised “Last updated” date.