Refund policy

We offer refunds, exchanges, and a few flexible options so you can choose what works best for you.

By placing an order, you agree to this Refund Policy, including the return handling fees listed below. To start a return or report a problem, contact us first at support@artika.com or 1-866-661-9606.

Return & Exchange Window

  • We accept returns and exchanges within 30 days of delivery.

  • Refunds apply only to the cost of the items purchased (minus any return handling fee listed below). Shipping charges are non-refundable (conditions apply).

Eligibility Requirements

To be eligible for a return or exchange (in cases where a physical return is required):

  • Items must be in their original condition

  • All tags, accessories, and packaging must be intact

❗ Clearance items and parts are final sale and cannot be returned or exchanged.

Your Resolution Options

Option 1: Full Store Credit (with 2-year expiration)

  • Receive 100% of the product value as store credit for a future purchase upon proof of cut wires

  • No return handling fee or transaction fee is deducted.

  • Store credit expires 2 years from the date it is issued.

  • You must be logged in using the same email address we used to communicate with you / the email on your past order, so the credit can be applied to your account.

Option 2: 25% Refund & Keep the Item

  • As a one-time courtesy, you can receive a 25% refund and keep the product.

  • There is no need to return the item.

  • Accepting this option settles your return request for that order.

  • This is ideal if the product isn’t exactly what you expected but is still usable for you.

Option 3: Partial Refund (Return or Disable Use)

If you prefer a more traditional refund instead of store credit or the 25% courtesy option, we can offer a partial refund under the following conditions:

  • Your refund is issued to your original payment method

  • A return handling fee is deducted (details below)

  • When applicable, we require photo or video proof of cut wires to confirm the item cannot be reused or resold (this helps prevent returned items from re-entering circulation)

Return Handling Fees for “Changed My Mind”, “No Longer Needed”, or “Wrong Address” Reasons

For returns based on reasons such as changed mind, no longer needed, or a wrong/incorrect shipping address provided at checkout, a mandatory return handling fee applies based on your order total.

  • Minimum 15% return handling fee for orders under $500

  • 20% return handling fee for orders under $1,000

  • 35% return handling fee for orders under $2,000

  • 50% return handling fee for orders over $2,000

In all cases:

  • The minimum return handling fee is 15%.

  • Higher-order values are subject to higher return handling fees, up to 50% for large orders.

  • Our team will always confirm the exact return handling fee percentage for your specific order before you decide how you’d like to proceed.

Damaged, Defective or Missing Items

  • Report a damaged or missing item within 48 hours of delivery, with photos of the product and packaging, at support@artika.com or 1-866-661-9606.

  • If a product is defective, contact us: it is covered by our warranty.

  • Return handling fees do not apply to damaged, defective or missing items.

How Refunds Are Processed

  • Refunds are issued to your original payment method.

  • Once the returned item is received and inspected at our facility, refunds are typically processed within 3–5 business days.