Shipping policy
SHIPPING RATES (CANADA & UNITED STATES)
We offer flat-rate shipping on orders shipped to Canada and the United States:
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Canada: $9 flat rate
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United States: $11 flat rate
(Some exceptions apply—see below.)
SHIPPING TO CANADA 3 to 10 business days
We ship most packages with UPS Ground to Canadian provinces.
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Flat-rate shipping fee: $9
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Exclusions: Yukon, Northwest Territories, Nunavut
SHIPPING TO UNITED STATES
3 to 10 business days
We ship most packages with UPS Ground to the 48 contiguous United States.
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Flat-rate shipping fee: $11
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Exclusions: Alaska, Hawaii, Puerto Rico
Important (Orders over $800 USD):
All orders over $800.00 USD shipped to the United States must be accompanied by the consignee’s tax number, which is required to complete the carrier’s customs documents. If we cannot obtain the required information, the order will be cancelled.
DELIVERY CONFIRMATION AND MISSING PACKAGES
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Your UPS tracking number appears on your order status page once your order ships.
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An order is considered delivered when UPS confirms delivery to the shipping address entered at checkout. Please check your address before placing your order.
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If UPS shows your order as delivered but you can’t find it, or an item is missing, contact us within 48 hours of the delivery date at support@artika.com or 1-866-661-9606 so we can open a carrier investigation.
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Order changes and cancellations: we’ll do our best to change or cancel an order before it ships, but we can’t guarantee it. Please contact us as soon as possible at support@artika.com or 1-866-661-9606. Once an order has shipped, our Refund Policy applies.
SHIPPING INTERNATIONAL
Please contact support@artika.com for inquiries on international shipping fees.
